Returns & Exchanges

At Aubergine Foods, we strive for the highest quality in every order; however, due to the perishable nature of our products, we offer returns or replacements on items that arrive damaged or incorrect. Please notify us within 48 hours of delivery to ensure a swift resolution for your gourmet ingredients.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, carefully check your package for any signs of damage, leaks, or missing items from your invoice.

• 2.
  Document the Issue

  Take clear photographs of the damaged product and the shipping label to help our quality control team process your claim.

• 3.
  Contact Support

  Email our team at support@auberginefoods.com with your order number and the attached photos within two days of receipt.

• 4.
  Receive Resolution

  Once verified, we will issue a full refund to your original payment method or dispatch a fresh replacement at no extra cost.