Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How do you ensure the freshness of perishable items during shipping?
We use specialized insulated packaging and gel ice packs to maintain optimal temperatures. All perishable orders are shipped via express courier to ensure they arrive at your door in peak condition.
Where do you source your ingredients and products?
Aubergine Foods partners with local farmers and premium international suppliers who meet our strict standards for organic practices, sustainability, and exceptional flavor profiles.
What is your return policy for food products?
Due to the nature of food items, we cannot accept returns. However, if your order arrives damaged or if there is an issue with quality, please contact our support team within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we ship within the continental United States and Canada. We are working on expanding our logistics to include international destinations in the near future.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery's progress in real-time.
Are there options for customers with specific dietary restrictions?
Absolutely. Our website features filters for gluten-free, vegan, keto, and nut-free products. Detailed ingredient lists and allergen warnings are provided on every product page.